Please contact us via WhatsApp +39 349 291 6083 or via info@lacasa-celeste.com with any questions or to book your stay!

Policies & Rules of the House

At La Casa Celeste, we strive to make every guest's stay relaxing and enjoyable. In order to do that, we have have the following policies and rules of the house:

Policies

Check-in is open between 15:00 - 18:00. If you require an earlier or later check-in, we must be notified in advance of your arrival. Otherwise, there will be an extra charge of €20. The absolute latest possible check-in is 20:00. A valid ID is required for all guests.

A tourist tax of €2 per person per night will also be collected at check-in.

Reservations must be made in advance and payments not made in advance will be collected at check-in. We accept cash, VISA, MasterCard, but we do NOT accept Bancomat. If you book your stay on this website, you can also pay using PayPal Express. We do NOT accept payment upon check-out. Occasionally, we are able to accommodate same-day bookings depending on room availability and check-in time.


Check-out is promptly at 11:00 am. No exceptions.

For guests staying more than two nights, you may request your room to be cleaned every third day. We do not enter guest rooms for cleaning or refreshing without your permission. Bedding and towels will not be changed during the length of your stay except for special circumstances. If you require your room to be cleaned before the third day, simply ask. La Casa Celeste is committed to operating an eco-friendly house, and we have these conditions in place to conserve water and energy. We appreciate your cooperation and understanding.

Extras

We offer a variety of extras that can be purchased with cash during your stay. Some extras require an appointment or reservation, and payment for these will be collected at time of service. Coffee, Tea, Juice are always complimentary.
 

  • Cooked to order Breakfast (8:00 - 10:00): €5 - €8. see our menu for options and prices

  • Laundry: €15 per 5kg load, wash and dry. We do not iron, however you may request use of an ironing board and iron.


Rules of the House

Smoking is permitted outside only, and only in designated areas. Our Asti Suite and Barbaresco Suite have separate doors to the upper balcony where you may smoke, and our Mondovì Suite also has separate doors to the ground-floor courtyard where you may smoke. Ashtrays are provided, so please use them to dispose of your cigarette butts. Please be respectful of our non-smoking guests by not smoking too close to them. If we detect any smoking in your room, your card will be charged a fine of €500.

We understand that accidents happen. Please report any broken items or damage to furniture or fixtures in your suite as soon as possible so that we may take the necessary steps to repair or replace items quickly for you and upcoming guests. Please note that we reserve the right to charge your card for cost of repairs or replacements if we deem the damage to be outside or normal wear and tear.

Please do not bring into, or consume, hot take-away foods in your suite. Spills, crumbs, grease from fried foods can ruin bedding, towels, pillows, as well as attract ants. Guests are always welcome to use the dining areas for take-away meals, and we can provide you with dishes and cutlery upon request. If we detect the consumption of take-away foods in your suite, or any damage to items caused by take-away foods, your card will be charged a fine of €250.

After you check out, if there are any items in your room provided by La Casa Celeste, such as hair dryers, towels, pillows, bedding, tea trays, etc., that are missing, your card will be charged a fine of €250.

Please switch off all electricity including air-conditioners and fans when you leave your room. Otherwise, your card will be charged a fine of €150. Please ask for the A/C remote control.

We love music and do not mind music being played outside in any of our guest areas. However, we do ask that you be considerate of our other guests and neighbors and keep the volume low.

Privacy by La Casa Celeste @ 2020